Last updated: 24th May 2025

Shipping Information

• Processing Time: Orders are typically processed within 7 to 9 business days after payment is confirmed. For custom orders, we will communicate specific timelines during the ordering process.
• Shipping Methods & Carriers: Physical products are shipped through third-party platforms such as Lulu, Amazon, and Etsy, based on the item purchased. Tracking details will be provided when available.
• Shipping Destinations: We ship worldwide. Delivery times and availability may vary depending on your location and chosen shipping method.
• Shipping Costs: Shipping fees are calculated at checkout. We do not have control over third-party platform shipping costs.
• Estimated Delivery: After processing, please allow additional time for shipping based on your location. Delivery timelines vary but typically fall within 7 to 9 business days for most destinations. This may change as we expand our operations.

Returns & Refunds

• Physical Products: Returns for physical books and journals are subject to the refund and return policies of the third-party platforms where the purchase was made (Lulu, Amazon, Etsy).
• Custom Orders: Due to the personalized nature of custom items, returns or refunds are not accepted once production has started. Please double-check all specifications before placing your order.
• Damaged or Incorrect Items: If your order arrives damaged or incorrect, please email us at info@deemusememoir.com within 5 days of receipt. We’ll work with you and the relevant platform to resolve the issue—either through a replacement or refund, as appropriate.
• Return Shipping Fees: Customers are responsible for return shipping costs. We do not provide prepaid return labels or postage.

Digital Products

• Due to the nature of digital products (e.g., PDFs, e-books), all sales are final. We do not offer refunds or exchanges for downloadable content once purchased and delivered.

Important Notes

• Ensure your shipping address is accurate to avoid delivery issues. We are not responsible for packages lost or delayed due to incorrect address entries.
• We are not liable for shipping delays caused by customs, carriers, or unforeseen circumstances.
• If a package is returned to us due to an incorrect address or refusal, reshipping fees will apply and must be paid before resending.

Important Terms

• Please double-check your shipping address and email before completing your order. We are not responsible for packages lost due to incorrect information.
• We are not liable for shipping delays caused by customs, weather, or courier service issues.
• If a package is returned to us due to an incorrect address or delivery refusal, reshipping fees will apply.

Gentle Disclaimer 

Please note that Standard and Priority Mail do not include tracking. While these options are more affordable and still widely reliable, we cannot offer refunds or replacements for lost items under these methods.

For added peace of mind, we strongly recommend choosing Express Shipping (Tracked) to ensure secure, traceable delivery.

📬 Need Help?

We’re here for you.
If you need assistance with your order, don’t hesitate to email us at:
📧 info@deemusememoir.com