DEE MUSE MEMOIR – FAQ (Frequently Asked Questions)
📘 PRODUCTS & ORDERS
1. What types of journals and books do you offer?
We offer paperback, hardcover, and digital journals, planners, notebooks, and devotionals. Custom journal designs and self-publishing services are also available.
2. How do I place an order?
Orders can be placed directly through our website or via third-party platforms like Lulu, Amazon, or Etsy.
3. Can I customise a journal?
Yes! We offer personalised and custom-designed journals for individuals and events. Contact us for specifications and quotes.
💳 PAYMENT & BILLING
4. What payment methods do you accept?
We currently accept payments via PayPal. Stripe will be added soon for smoother transactions.
5. Do you offer payment plans?
At this time, we do not offer payment plans. Full payment is required before custom orders begin.
🚚 SHIPPING & DELIVERY
6. How long does shipping take?
Shipping times depend on Lulu or Amazon’s fulfilment policies. Most orders are processed and shipped within 7–10 business days.
7. Do you ship internationally?
Yes! Lulu and Amazon ship internationally. Delivery fees and timelines vary by location.
📥 DIGITAL PRODUCTS & DOWNLOADS
8. How do I access my digital downloads?
You’ll receive a download link immediately after purchase. If you have trouble, email us at info@deemusememoir.com
9. Can I get a refund for a digital download?
No. Due to the nature of digital products, we do not offer refunds or exchanges for downloadable items like PDFs or e-books.
🖋️ CUSTOM ORDERS
10. What is your custom journal process?
Once you submit your specs and payment, we’ll begin production. We’ll keep you updated throughout the process.
11. What if I make a mistake in my custom order request?
Please double-check your submission. Dee Muse Memoir is not responsible for issues caused by incorrect specifications from the customer.
🛡️ POLICIES
12. What is your return/refund policy?
Physical product returns and refunds follow Lulu or Amazon’s policy. Custom orders are non-refundable once production begins.
13. Is my data safe?
Absolutely. We collect only what’s needed to fulfil your order and never share your information unnecessarily. See our [Privacy Policy].
🧾 OTHER QUESTIONS
14. Can I resell your journals or use your designs for commercial purposes?
No. All designs are for personal use only. Unauthorised use or resale is prohibited and may result in legal action.
15. Do you offer bulk or wholesale pricing?
Yes! For bulk or event orders, please contact us directly with your request.
